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Recurring Trainings

ZITADEL Support Refresher​

In this session you can refresh knowledge about existing and gain experience with new features of ZITADEL to keep the quality of your support high. We recommend an half day training per support staff.

Audience: 1st / 2nd Level Support Staff, Solution Owner, QA Manager (optional)
Duration: 0.5 day / support staff

Topics covered:

  • Walk-through new features
  • Review of difficult support issues
  • Review of customer feedback
  • Q&A

ZITADEL Support Onboarding​

In this hands-on training new support staff will get an overview of the system and learn how to configure and use ZITADEL to provide support for users.

Audience: 1st / 2nd Level Support Staff, Solution Owner, QA Manager (optional)
Duration: 0.5 days / support staff

Topics covered:

  • Event types
  • Accessing database
  • Logs and Errors
  • Validation of tokens
  • Walk-through key features
  • Q&A